We hope that you never have cause to complain about our service or about your bill. If problems do arise we will work with you to resolve them informally and quickly.

If for any reason this is not possible please contact our Risk Manager, Jody Evans, in writing at Shakespeares, Somerset House, Temple Street, Birmingham, B2 5DJ; by telephone on 0121 260 0212, by fax on 0121 260 0244 or by email to jody.evans@shakespeares.co.uk

In the unlikely event that we are unable to resolve your issues you have the right to seek redress from the Legal Ombudsman who can be contacted at PO Box 6806, Wolverhamtpon, WV1 9WJ, or on 0300 555 0333 or at enquiries@legalombudsman.org.uk